faq
the honest answers.
The questions coaches and athletes actually ask, answered from how the product actually works. If yours is missing, email hello@trainbase.io and we will answer it, then add it here.
pricing
How much does Trainbase cost?
$25 AUD a month per coach, with their first 5 clients included, then $5 AUD a month for each client after that, plus 10% GST. Coach 20 people and it is $25 AUD plus 15 clients at $5 AUD: $100 AUD a month before GST. There is no setup fee and no per-feature upsell.
What happens to my bill when I add a client?
Your first 5 clients are part of the $25 AUD a month. From your 6th client on, each one adds $5 AUD a month, billed to you and never to the client.
Is everything included at that price?
Yes. Program building, the exercise and food libraries, body and strength tracking, nutrition, performance logging, and the client app are all part of the platform, not paid add-ons.
data and visibility
Can another coach see my clients or my private library?
No. A coach sees only the clients assigned to them and only their own private foods, exercises, and templates. The isolation is enforced by the database itself and proven by seeding foreign data and showing it is unreachable. The security page walks through exactly how.
What do my clients see?
Exactly what you intend: their own body readings, their diet, their assigned program, their training history, and the notes you leave after sessions. Never another client's data, and never your other clients' names.
Who can see everything?
The company admin, and only within their own company. A gym owner running multiple coaches sees the whole roster; the coaches still see only their own clients.
honest numbers
Where do the calorie numbers come from?
They are derived from macros at four calories per gram of protein and carbohydrate and nine per gram of fat, never stored as a separate figure. The macros and the calories on a diet can never disagree, because the calories are the macros.
Are the one-rep-max numbers real maxes?
They are estimates calculated from the sets an athlete actually logs, using the formula appropriate to each exercise, and they are always marked as estimates. A calculated number never poses as a tested one.
Why does a plateau look so flat on the charts?
Because every chart draws on one shared scale. Most apps auto-zoom so any change looks dramatic; Trainbase deliberately does not. A flat line reads flat, and real progress reads like real progress, which is the whole point of tracking.
goals
Can my coach change my goal without me agreeing?
No. A coach proposes a goal, and it stays pending until you accept it. Your targets and your recomposition view keep reading your last accepted goal until you say yes; a proposed goal never silently moves anything.
Why make goal setting a handshake?
Because a target you never agreed to is not accountability, it is homework. The goal history is versioned over time, so what was agreed, and when, is never overwritten.
library ownership
What is in the library when my gym starts?
12,232 foods, shared across Trainbase and drawn from three public databases: the USDA's FoodData Central, the UK's Composition of Foods Integrated Dataset, and Food Standards Australia New Zealand's Australian Food Composition Database. Every one is tagged with its source. Exercises and programs start empty, because they are each coach's own: every exercise you add carries the one-rep-max formula that fits it, and every program you build is yours.
If I create a food, exercise, or template, who else gets it?
No other coach gets it in their library: what you create is yours, and only you can edit it. A coach who shares a client with you sees the exercises and foods in that client's program and diet. What every coach shares is the food library, and the recipes your gym's owner adds.
Can I customise a shared food without breaking it for others?
Yes. A shared food is not yours to edit, so add your own version: it lives beside the shared one, visible only to you and usable in your clients' diets. The shared food stays as it is for everyone else.
switching from spreadsheets
I run my whole practice in spreadsheets. What does moving look like?
Add the exercises you coach, then paste a training week straight from your sheet into the program builder: it reads the rows, matches each name to your exercises, and asks only about the ones it is unsure of. Diets draw on the 12,232 shared foods from the first day. Once your core programs are built, every new client is assignment, not authoring.
What do I actually gain over a well-built sheet?
The parts a sheet cannot do: percentages that resolve to each client's own numbers automatically, clients logging sets from their phone into the same system you plan in, isolation between clients that does not depend on you sharing the right tab, and charts that read honestly without you maintaining them.
still weighing it up?
The pricing page shows the full cost model, and the platform pages walk through every pillar with real figures.