terms of use

Trainbase is software for coaching. A gym or coaching business runs its practice in it: its coaches, its clients, its programs, diets, check-ins and messages. Clients use it to see what their coach has planned and to log their training, food and body readings.

Trainbase is a tool. We don't coach anyone, and we give no medical, dietary or other health advice (see the disclaimer).

• A gym is the business that holds a Trainbase account: a gym, a studio, or a coach working alone. Its owner is the person who runs that account.
• A coach works inside a gym and coaches some of its clients.
• A client is a person coached through a gym.

A gym's arrangement with its own clients, such as what it charges them and what it promises them, is between the gym and the client. These terms don't change it.

• Give us true details, and keep them up to date.
• One login is for one person. Don't share it.
• Keep your password safe. You are responsible for what is done with your login, unless it was used because of a fault of ours.
• Tell us straight away at hello@trainbase.io if you think someone else has used your account.
• You must be 18 or older to hold an account, or use Trainbase through a gym with the permission of a parent or guardian.

• The owner decides who is in the gym. The owner invites coaches and clients, chooses which coaches coach which clients, and can make anyone inactive. An inactive person can no longer sign in.
• Owners are responsible for their gym's use of Trainbase, including their coaches, and for having the right to put their clients' information into it.
• A coach who leaves a gym may move their login to a gym of their own and take a copy of the programs, exercises, foods and check-in forms they made. The originals stay with the gym, where its clients' history points to them. Programs the gym owns stay with the gym.
• Clients never move with a coach unless the client agrees.

• What a gym pays is shown on the pricing page and again at sign-up, before you pay. Prices include GST where it applies.
• Fees are charged by card through our payment provider. Trainbase never sees or stores your card number.
• If we change our prices, we'll tell the owner by email before the change applies to them, with at least 30 days' notice.
• Clients don't pay Trainbase. Anything a client pays their gym is between them and the gym.

Where Trainbase lets coaches list programs for sale:

• a coach may list only a program they own, and only a gym's owner may list a program the gym owns;
• the seller is responsible for what the program says and does, and for having the right to sell it;
• anyone signed in to Trainbase can see a listing's public details (see data security, section 2). Nothing else of the seller's gym is shared;
• a buyer receives their own copy of the program to use with their own clients. They may not resell it or pass it on.

• Your data is yours, not ours. We claim no ownership of anything you put into Trainbase.
• A gym's client records belong to the gym. That means its clients' profiles, body readings, diets, training, check-ins and messages within the gym, and its shared library.
• A coach's private library belongs to the coach: the foods, exercises and programs they make for themselves, which no other coach can see.
• A client can have their own data. A client can download a copy of their data from settings at any time, and ask in settings for their account to be deleted. The request goes to their gym's owner, who carries it out. A client can also write to us at hello@trainbase.io.
• When a client is deleted, their profile, records, photos, files and login are removed. The gym keeps a record that a deletion happened, with no name or health data. Our backup copies keep the data for at most 35 more days.
• Trainbase owns the software: the app, its design and its code, and the Trainbase library, apart from the public food data it draws on, which stays under its publishers' own terms.

You let us store, copy, display and process your data only so we can run Trainbase for you: to show it to the people allowed to see it, keep it safe, back it up, fix faults and support you. We don't sell your data, and we don't use it to train AI models. How we handle personal information is set out in the privacy policy.

Don't:

• try to reach any data that isn't yours to see, or test our security except as our security page allows;
• put in anything unlawful, or anything you don't have the right to share;
• harass or harm anyone through Trainbase;
• copy, resell or rent out Trainbase, or build a competing product from it;
• send automated traffic that slows the service for others;
• get around any limit we set on the service.

Some parts of Trainbase rely on other companies: video calls run on a video calling service, demonstration videos may play from YouTube or Vimeo, and payments run through a payment provider. Their own terms apply to what they do. We choose them carefully, but we aren't responsible for their services.

We work to keep Trainbase running at all times, but we don't promise it will never be down or never have a fault. We sometimes take it offline briefly to update it. We don't offer a service-level agreement. For help, write to hello@trainbase.io.

• Nothing in these terms takes away your rights under the Australian Consumer Law, or any other right the law says can't be excluded.
• Apart from those rights, Trainbase is provided as it is, and we make no other promise about it.
• Where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again, or paying the cost of having it supplied again.
• To the extent the law allows, we aren't liable for indirect or consequential loss, such as lost profits or lost business.
• If you use Trainbase for a business, you agree to cover our reasonable losses caused by you breaking these terms, or by data you put into Trainbase without the right to.

• An owner can stop using Trainbase at any time. Write to hello@trainbase.io. Before the gym closes, the owner can download a copy of each client's data.
• A client can ask for their account to be deleted at any time, in settings (section 7).
• We may suspend or close an account that breaks these terms, puts others at risk, or leaves fees unpaid. Unless there is a risk to others, we'll tell you first and give you a fair chance to put it right.
• When a gym closes, we delete its data on the owner's request, and it leaves our backup copies within 35 days.

We may update these terms. If a change matters to you, we'll email the owner, or tell you in Trainbase, before it takes effect. Using Trainbase after a change takes effect means you accept it. If you don't, you can stop using Trainbase (section 13).

If something isn't right, write to hello@trainbase.io. We'll reply, look into it and tell you what we'll do. Before either of us goes to court, we'll both try in good faith to settle it by talking.

These terms are governed by the law of Queensland, Australia, and the courts of Queensland can hear any dispute about them. If any part of these terms can't be enforced, the rest still applies.

Trainbase Pty Ltd (ACN 688 643 656), ABN 93 688 643 656, Queensland, Australia
hello@trainbase.io