trust centre
Effective: 28 October 2026
Trainbase holds some of the most personal things a person shares: their body, what they eat, how they train and what they tell their coach. These pages say how we look after it.
Each line can be held up against the product and should match what Trainbase does today. Where we don't do something yet, we say that too.
who owns what
- A gym's client records belong to the gym. The business that runs a client's coaching holds their records, and decides who in the gym can see them.
- A coach's private library belongs to the coach. Foods, exercises and programs a coach makes for themselves stay theirs, and no other coach sees them. A coach who leaves a gym can take a copy of them.
- A client can have their own data. A client can download a copy of it from settings at any time, and ask for their account to be deleted.
- Trainbase owns the software, never your data. We use your data only to run Trainbase for you. We don't sell it.
The full terms are in "who owns what" in the terms of use. To ask for your data, write to hello@trainbase.io.
the documents
- Privacy policyWhat we collect, why, who else handles it and where, and your rights.
- Data securityWhere your data lives, how one gym is kept from another, encryption and backups.
- Information securityHow we sort the data we hold, who can reach it, and how a change gets to the live app.
- Security and cybersecurityWhat we design against, what we ask of you, and how to report a weakness.
- Data breach responseWhat we do if data is exposed, who does what, and when we tell you.
- Terms of useAccounts, gyms and coaches, fees, who owns what, and ending it.
- CookiesEvery cookie and browser store Trainbase uses, and why each one is there.
- DisclaimerTrainbase supports coaches and gives no medical advice. What estimates and drafts mean.
what we don't claim
Trainbase holds no SOC 2 report or ISO 27001 certificate, and no outside firm has tested it for weaknesses. Sign-in is by password only: we don't offer a second sign-in step yet. We'd rather say so than show a wall of badges. If your business needs a formal attestation, tell us.
contact
Privacy questions, data requests, complaints and security reports all go to hello@trainbase.io. For a security report, put "Security" in the subject line.
Trainbase Pty Ltd (ACN 688 643 656), ABN 93 688 643 656, Queensland, Australia.